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Kindly note that all head wear is made to order and, depending on complexity and booking availability, may require several weeks to complete. All orders require a 50% down payment prior to beginning construction, with the remainder due prior to shipment or delivery. Any change to the agreed upon design after the initial quote, or start of construction, may result in a price increase to be paid prior to changes being made. Custom orders are not eligible for return or refunds, however, if you have an issue with your order please contact me and I will make every effort to correct the situation. I want you to be delighted with your millinery!